okebray FAQ

On the okebray login page, click the "Forgot your password?" link. Enter your registered email address or phone number. We'll send a password-reset link to your email or an SMS code to your phone. Click the link or enter the code on the reset page, then create a new password. Your new password takes effect immediately. If you don't receive the reset email or SMS within a few minutes, check your spam folder or contact our support team. For security, we never send passwords via email—only reset links or codes.

During registration on okebray, you provide your full name, email address, phone number, date of birth, and a password. You also confirm that you are of legal age and that you accept our Terms and Conditions. After registration, we send a verification code to your email or phone—enter it to activate your account. Once activated, you can log in and explore the platform. To deposit funds or place bets, you must complete KYC (Know Your Customer) verification by uploading a photo of your ID and, in some cases, a proof of address. This step protects both you and okebray by confirming your identity.

We at okebray provide several account-control tools in your account settings. You can update your email, phone number, and password at any time. You can enable two-factor authentication (2FA) to add a second layer of security—when 2FA is on, you'll receive a code via SMS or email each time you log in from a new device. You can view your login history to see when and where your account was accessed. You can also set withdrawal preferences and review your transaction history. If you suspect unauthorized access, reset your password immediately and contact our support team. We undertake to review all account-security reports within standard processing windows.

okebray does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge a small transfer fee depending on the method and amount. These fees are set by your bank or e-wallet provider, not by okebray. When you initiate a deposit or withdrawal, we show you the exact amount that will be deducted before you confirm. If you have questions about a specific fee, contact your bank or payment provider directly. okebray's role is to process your request without adding extra charges.

Withdrawal requests on okebray are reviewed within standard processing windows. The exact time depends on the payment method you choose and whether your account passes our verification checks. Requests via mobile banking, local payment, online payment, or e-wallet typically complete faster than bank transfers. Bank transfers to mobile banking, local payment, online payment, or e-wallet may take longer due to banking hours and inter-bank processing. Once we approve your withdrawal, the funds are sent to your payment provider or bank. From there, the time to reach your account depends on your provider. We do not hold funds after approval. If your withdrawal is delayed, check your email for any verification requests, or contact our support team.

Bonus offers on okebray come with specific terms that you must meet before you can withdraw bonus funds or winnings from them. Typical terms include a playthrough requirement (you must wager the bonus amount a certain number of times), a time limit (the bonus expires if not used within a set period), and eligible games (some games may not count toward playthrough). Bonus terms vary by offer, so we always display the full terms before you claim a bonus. You can review your active bonuses and their progress in your account dashboard. If you have questions about a specific bonus, contact our support team—we'll explain the terms clearly so you know exactly what's required.

okebray covers major football leagues and tournaments, including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and international fixtures. We also offer markets on esports tournaments (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). The available markets change based on the season and upcoming events. During Idul Fitri, Idul Adha, and Imlek, we may adjust market availability or add special tournament coverage. Check the okebray app or website for the current list of live markets and upcoming fixtures.

To place a bet on okebray, navigate to the football section and select a match. You'll see available markets (win/draw/loss, over/under, handicap, etc.). Tap the odds you want to bet on, enter your stake amount, and review the potential payout. Confirm your bet, and it's placed immediately. Your bet slip shows your selection, odds, and potential return. Once the match ends, we settle your bet automatically—if you win, the payout goes to your account balance. You can view all your active and settled bets in your bet history. If you're unsure about a market or odds format, our support team can explain how each market works.

Beyond football, okebray offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and other games with live dealers in multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others), and esports betting (Mobile Legends, Free Fire, PUBG Mobile tournaments). Each game category has its own rules and payout structure. Live-dealer games are streamed in real time from professional studios. Slots use random number generators (RNG) to ensure fair outcomes. Esports markets work like football betting—you select a team or outcome and place your stake. All games are available on the okebray app and website.

You can reach okebray customer support through the in-app help menu (available on the okebray app and website), or by emailing our support team directly. The in-app help menu offers live chat during business hours and a ticket system for after-hours inquiries. When you contact us, have your account email or phone number ready so we can look up your account quickly. Our support team handles questions about account access, payments, game rules, bonuses, and technical issues. For urgent account-security concerns, contact support immediately. Response times vary based on inquiry volume, but we aim to address all support requests within standard processing windows.

We at okebray protect your personal data through encryption, secure servers, and strict access controls. Your password is never stored in plain text—we use industry-standard hashing. All communication between your device and our servers is encrypted. We do not share your personal information with third parties except where required by law or to process your payments and withdrawals. Your KYC documents (ID, proof of address) are stored securely and used only for account verification. You can review our full data-handling practices in our Privacy Policy. If you have concerns about your data, contact our support team or read the Privacy Policy for details on how to request data access or deletion.

If you suspect unauthorized access to your okebray account, take these steps immediately: (1) reset your password using the "Forgot your password?" link on the login page; (2) enable two-factor authentication in your account settings if you haven't already; (3) review your login history and recent transactions in your account dashboard; (4) contact our support team right away and describe what you noticed. Our support team can review your account activity, flag suspicious transactions, and help you secure your account. Do not share your password or two-factor codes with anyone. If you notice unauthorized withdrawals, report them to support immediately—we will investigate and take appropriate action.